I'm a User Experience Designer with many years of experience as an Interior Designer and CX manager.
I am passionate about innovation and always looking for opportunities to grow as a UX Professional.
Prior to starting my UX journey, for the last 15 years, working as a CX Manager, Lead Kitchen Designer and Lead Consultant and spending a lot of time engaging with customers, have taught me, how important being client-centric is, how to understand and use the customers insights, how to communicate with them and find their pain points and how to apply design thinking to those insights.
My educational background is in Interior Design and Computer Science. These disciplines have given me an excellent grounding in design, problem-solving, analytical skills and creative / strategic thinking and combined with the human-side of retail experience and given me this opportunity to develop excellent skills as a leader, team member, agile problem-solver, communicator and presenter who enjoys empathising with customers.
I have experience with the end-to-end design lifecycle, from understanding the problem, to concept, to prototype, to user testing and production.
Attention to details, creativity and managing competing priorities are some of my other strengths.
UxUI skills & Tools
Low-Hi Fi Prototyping
Customer Journey Maps
Affinity & Empathy Mapping
Human Centred Design
Interviews & Surveys
Information Architecture Presentation Skills
October 2022 - December 2022
Senior UX Designer
Reviewed the existing Admin & Sales Portal for a big client and did deep desktop research plus competitor analysis to identify opportunities to automate the manual back-end processes to maximise efficiency and minimise errors.
August 2022 - Present
Casual mentoring the online students
May 2022 - October 2022
Reviewed and redesigned the existing ticketing portal to make some improvements.
Reviewed the existing onboarding process for the new employees to have an easier and faster onboarding.
December 2021 - December 2022
Civic Makers - Code For Australia
Designed and created the Result Page for a Carbon Calculator that helps the local government meet their 2026 carbon emission reduction goal.
February 2022 - April 2022
Designed the company’s logo and redesigned the home-page to create a top-notch User Interface utilising the HCD Methodology.
EndeavourX / Academy Xi
Assisted EndeavourX to create a unique online experience for people to learn more about EndeavourX that helps to attract top talented people into their business.
It was end-to-end user experience design role to redesign the website as well as the career portal, from UX researching to sketching, wireframing, prototyping, designing to final solution.
Dan Murphy / Academy Xi
Engaged by Dan Murphy to improve the Murphy-Chatbot to be more human and engage more with customers, so they feel better connected to the Dan Murphy’s brand.
Stress-Free Online Shopping
Designed and developed a mobile application for Australians who are stressed about online shopping and feel that they need to tailor their experience to suit their needs so, they can be satisfied with the purchase.
2015 - 2021
Supervised Customer Service team and reviewed all customer complaints and issues, either online or in-store to find a solution to resolve them. Managed all online orders including, queries, complaints, issues, click and collects, online returns and order cancellations (Using salesforce and ISAMS)
2012 - 2015
Engaged with customers to choose the right, furnitures, colours and lighting for a specific space, room or building to meet their needs and order their custom- made furnitures.
2008 - 2011
Interior Designer / Lead Designer
Engaged with a wide range of clients, including builders, interior designers and customers